Hello everyone,
We are thrilled to introduce a major upgrade to how you can get help and support! Our brand-new, integrated Support Center is now live on the website, designed to provide faster, clearer, and more organized assistance for all your needs.
Your New Help & Support Page
Forget sending DMs or searching for the right channel on Discord. The new 'Help & Support' section on the website is your one-stop shop for assistance. It combines a comprehensive FAQ with a personal ticket system.
Personal Support Tickets
If you can't find an answer in the FAQ, you can now create a personal support ticket directly on the website. This allows you to:
- Submit detailed requests for specific issues.
- Track the status of your ticket (e.g., Awaiting Support, Awaiting User).
- Communicate directly with our support team in a private, chat-like conversation for each ticket.
This new system allows our team to manage requests more efficiently, ensuring that everyone, especially our valued Partners, receives timely and effective support. Head over to the website to check it out!